Bikes warranty
The information contained herein incorporates the essential warranty and maintenance conditions necessary for the proper and safe operation of your bicycle.
Subject to the limitations, terms, and conditions described in this policy, Benelli Bike warrants to the owner of each registered bike that its products are free from defects in material or workmanship. It is important that when you receive your Benelli Bike you activate the warranty through the website.
Validity
This guarantee will be valid for all owners of a Benelli Bike brand bicycle, regardless of whether or not they are the original purchaser, and will expire within the periods established below for each type of product from the original date of purchase from the official distributor.
Benelli Bike (BBIKE) guarantees the owner registered in our guarantee system that each Benelli Bike Brand bicycle is guaranteed against manufacturing defects in accordance with the established conditions of use.
Full Carbon Fiber Frames (Frame and Rigid Fork).
Full Aluminum Frames (Frame and rigid fork).
Defects in paint and/or decals. (*1)
Components. (*2)
Carbon Fiber Wheels.
Suspension Forks.
Motor and Battery.
Electrical Components.
- (*1): Bubbles and deformations in the paint layer, in frames, and rigid forks.
- (*2): Seat Posts, Stems, Handlebars.
- *Warranty for third-party components is covered by the original brand warranty guidelines.
*Due to evolutionary changes and product obsolescence, some frames or components may no longer be available for older or limited edition models. In such situations, BBIKE reserves the right to provide a substitute product that, in its discretion, is the most similar comparable model.
*All labor charges for warranty service, including the transfer of components and/or any installation of new components, are the responsibility of the bicycle owner
You can initiate a warranty claim through the official Benelli Bike website Request Warranty or at the official Benelli Bike representative store.
Every bike or frame has a useful life cycle. The duration of this varies depending on the maintenance and care that the bicycle receives as well as the type and amount of use that is made of the bicycle or frame.
Benelli Bike recommends that all users periodically take their bicycles to carry out the corresponding technical service; In this way, signs of stress and/or potential failures can be checked, including cracks, deformations, corrosion, chipped or cracked paint, dents, and any other potential problem of inappropriate use of the product.
The Guarantee will not be valid if
- 01The bike is used for racing, rentals, or any commercial purposes.
- 02Unauthorized repairs, modifications, or alterations are made by non-BBike service providers.
- 03The bike's DCR number or QR code is missing, damaged, or tampered with.
- 04Damage is caused by negligence, improper use, or failure to perform regular maintenance as recommended.
- 05The bike is subjected to extreme environmental conditions, such as water immersion, fire, or corrosive exposure, leading to damage.
- 06Non-original BBike parts or accessories are installed, causing malfunctions or defects.
- 07Proof of purchase (e.g., receipt or invoice) is not provided when submitting a warranty claim.
ANNEX
List 1 - STRUCTURAL WEIGHT LIMITS
| Criteria | Total Weight Limit | |
|---|---|---|
Any 27.5", 29" or 700C bike; without "Carbon Fiber" Rigid Fork | 120 kg | |
Any 27.5", 29" or 700C bike; without "Carbon Fiber" Rim | ||
Any 27.5\", 29\" or 700C bike; without \"Carbon Fiber\" Handlebar | ||
Any 27.5\", 29\" or 700C bike; without \"Carbon Fiber\" Seat Post | ||
Any 27.5\", 29\" or 700C bike; without \"Carbon Fiber\" saddle | ||
Any 27.5", 29" or 700C bike; with rigid "Carbon Fiber" Fork | 90 kg | |
Any 27.5", 29" or 700C bike; with "Carbon Fiber" Rim | ||
Any 27.5", 29" or 700C bike; with "Carbon Fiber" Handlebar | ||
Any 27.5", 29" or 700C bike; with "Carbon Fiber" Seat Post | ||
Any 27.5", 29" or 700C bike; with "Carbon Fiber" Saddle | ||
Any 20" or 24" bike; with "Aluminium" Frame | 90 kg | |
Any 20" or 24" bike; with "Carbon" Frame | ||
All 16" Bike | 60 kg | |
All 12" Bike | 45 kg | |
| Characteristic | Load Weight Limit | |
|---|---|---|
Any 27.5\", 29\" or 700C bike; with rack anchor points on the frame. | 25 kg rear rack | |
2.3 kg in seat post bag | ||
Any 27.5\", 29\" or 700C bike; No rack mount points on the frame. | 15 kg rear rack installed with clamps | |
2.3 kg in seat post bag | ||
Any 20\" or 24\" bike | 2.3 kg in seat post bag | |
Any 12\" or 14\" bike | 0 kg | |